Feb 2022 — Present
Business Operations & Finance Assistant
Hotel The Heera Divine · Kanpur, IN · Hybrid/Remote
- Managed booking reconciliation, guest billing, and finance administration, maintaining accurate financial and transaction records in Excel and Google Sheets.
- Developed the hotel's website, digital check-in, and online booking system, integrating guest and booking data into structured spreadsheets to support finance and front-desk operations.
- Acted as primary point of contact for guest inquiries, complaints, and booking-related escalations, ensuring timely and satisfactory resolution.